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Everything You Need To Know About The Ticketmaster Class Action Lawsuit Settlement

Published on June 21st, 2016 | Updated on June 21st, 2016 | By FanFest

Do you have a Ticketmaster account?  Are you an avid Ticketmaster user?  Did you purchase any tickets through Ticketmaster between the dates of October 21, 1999 and February 27, 2013?  If you answered “YES” to any of these questions then you are definitely going to want to check your account right away!

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Ticketmaster was recently involved in a class action lawsuit in which Ticketmaster was accused of having misled ticket buyers by implying that fully disclosed charges for an Order Processing Fee and delivery by UPS were represented in its actual ticket costs.  As a result of this class action lawsuit against the popular ticket purchasing website, many customers are being issued discount vouchers as part of the suit settlement.

In early May, you may remember receiving an email on this topic with the subject line, “Schlesinger v. Ticketmaster Class Action Settlement – Notice Regarding Discount and Ticket Codes.”  At first, many recipients (yours truly included) discounted the email notification as spam or as yet another email scam attempting to gain access to your personal information.  After a little bit of research, it became clear that there was, indeed an active law suit that had been going on and, this was a legit notice of settlement.

So, what does this mean for you?  Here is EVERYTHING you need to know about obtaining and using your voucher codes.  First, the settlement notification email contains all the info you need.  In case you deleted that email or just aren’t sure you received it, here’s what the email said:

Dear Class Member,

 

You are receiving this email because you are a Class Member in the Schlesinger v. Ticketmaster Class Action Settlement.

 

The settlement has been finally approved and all appeals have been resolved. To the extent you are eligible to receive them, your Discount, UPS Discount, and Ticket Codes will be placed in your Ticketmaster.com account and will be available for your use starting on or around June 18, 2016. An active link to access your Ticketmaster account where your codes will reside is provided below:

 

https://www.ticketmaster.com/member/vouchers

 

Please note that you must log into your Ticketmaster.com account to access the Codes you have received. If you have lost or misplaced your Ticketmaster login name and/or password, please use the “Forgot password?” link to reset your password from https://www.ticketmaster.com/member/.

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As outlined in the settlement notification, on June 18th, Ticketmaster began issuing the aforementioned discount and ticket codes.  Many whom have been following the lawsuit have already checked their accounts and found several discount codes, UPS discount codes and even free pairs of tickets listed within their account.  First things first, here is how to check to see if you have any usable codes as part of the settlement:

  1. Go to the Ticketmaster website and log in. It’s easiest to do it from a computer rather than a mobile device.
  2. Click where it says “YOUR NAME’s Account” and select “Your Account” from the drop down menu.
  3. On the left hand side of the page, you’ll see a list of clickable links. The last clickable link should say “Active Vouchers”. Click that. That’s where any discount codes will be listed.

Well, do you have any codes listed?  Chances are, if you are a concert freak like me, you have quite a few.  Here’s what each of these items means and how you can redeem them:

Discount Codes

If you made a purchase between the dates listed above, you should have at least one discount code and/or up to a max of 17 discount codes.  Each Discount Code is good towards a $2.25 credit on a future online ticket purchase of primary tickets (i.e. first sales of tickets and not resale tickets on the secondary market).

  • Discount Codes may be redeemed only by you and are non-transferable.
  • Up to two Discount Codes can be used per transaction and each discount code can only be used one time.
  • Each Discount Code is redeemable on the Ticketmaster website (www.ticketmaster.com or concerts.livenation.com). Please note they also are available for redemption on the mobile website (m.ticketmaster.com and www1.ticketmaster.com) but not on mobile apps (iOS or Android).
  • The Discount Codes are subject to the conditions set forth in the Settlement Agreement and Release found HERE.
  • Discount Codes must be used on or before June 18, 2020 or they will be extinguished.

UPS Discount Codes

If you made a purchase between the dates listed above, and elected to have your tickets shipped to you via UPS, you should have at least one UPS discount code and/or up to a max of 17 discount codes.  Each UPS Discount Code is good towards a $5.00 credit against your next UPS charge.

  • UPS Discount Codes may be redeemed only by you and are non-transferable.
  • Up to two UPS Discount Codes ($10.00 total) can be used per transaction where you have elected to pay UPS charges. Two Discount Codes and two UPS Discount Codes may be used on the same purchase (four total Codes).  UPS codes may only be used one time.
  • Each UPS Discount Code is redeemable on the Ticketmaster website (www.ticketmaster.com or concerts.livenation.com). Please note they also are available for redemption on the mobile website (m.ticketmaster.com and www1.ticketmaster.com) but not on mobile apps (iOS or Android).
  • The UPS Discount Codes are subject to the conditions set forth in the Settlement Agreement and Release found HERE.
  • UPS Discount Codes must be used on or before June 18, 2020 or they will be extinguished.

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And, finally, the BIG ONE!  FREE TICKET CODES!

If you made a purchase between the dates listed above, should have at least one Ticket Code and/or up to a max of 17 ticket codes potentially redeemable for two tickets for concert events at Live Nation owned or operated venues, subject to availability and limitations (described generally below and in more detail in the Settlement Agreement and Release).  Once available, you may redeem your Ticket Codes on eligible transactions at www.ticketmaster.com. A dedicated website located HERE. has been established so you can readily see events, once they are identified, where Ticket Codes may be used. Please note the following regarding using any Ticket Codes you are eligible to receive.

  • Each Ticket Code may be redeemed for two tickets, with a maximum of two Ticket Codes (four tickets) eligible for use per event.  Each ticket code may only be used once.
  • Each Ticket Code may be redeemed for General Admission seating at designated concert events at Live Nation owned or operated venues as defined on the dedicated website located HERE.
  • Ticket Codes are NOT transferable.
  • Tickets may be claimed on a first come, first served basis. Once the “free tickets” made available for a specific event have been claimed, you will not be able to use your Ticket Codes to acquire tickets for that event.
  • To receive periodic notifications by email when new events for which Ticket Codes may be used are available, subscribe HERE.
  • Initially it is anticipated that Ticket Codes will need to be used on or before June 18, 2020 or they will be extinguished. Depending on the redemptions of benefit Codes and the distribution of tickets through that date, expiration of Codes may be extended for up to two years.
  • Ticket Codes are redeemable (for events where free tickets remain available) on the Ticketmaster website (www.ticketmaster.com or concerts.livenation.com). Please note they also are available for redemption on Ticketmaster’s mobile website (m.ticketmaster.com and www1.ticketmaster.com) but not on mobile apps (iOS or Android).

Be sure to check the designated concert list site frequently as new eligible concert selections will be added as they become available.

So, how many discount codes were you issued?  What concert would you like to attend using your discount code voucher?

Per the notice which was distributed, if you have any questions, please contact the Settlement Administrator at ticketfeelitigation@gcginc.com.

 

 

Source: Schlesinger v. Ticketmaster Class Action Settlement Email Notification

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