Two MASSIVE Events Under One Roof
CHICAGO! We’re coming back March 25 & 26 & we’re bringing TWO incredible events to your city for the price of ONE ticket!
Spend the entire weekend with your favorite Walker Stalker guests, or head across our newly expanded venue space to meet cast members from Arrow, Gotham, and more at Heroes and Villains Fan Fest!
Your one ticket gives you complete access to BOTH shows!
Online tickets are sold through ShowClix. A purchase confirmation will be emailed to you, please bring it to the event.
Photo Op Tickets
Photo Op Tickets are on sale as we get closer to the date
Child Admission (10 & Under)
All kids 10 and under are free and receive a one day pass with a paid adult ticket. A Child Ticket is all that is required to accompany General Admission, VIP, and Gold pass holding parents. Due to the added services and access, parents with Platinum passes are required to provide Platinum pass for their children.
Military, Police, and First Responders
Former and active military, police, and first responders can get a free General Admission Day Pass to our show simply by showing an ID at ticketing! Military dependents can ALSO get a free General Admission Day Pass with a valid military ID! These tickets can only be picked up the day you attend, but do not sell out. We have never turned away someone who serves!
10:30 AM – 6:00 PM
VIP entry: 9:00 AM
10:30 AM – 5:00 PM
VIP entry: 9:00 AM
Will Call, or the Box Office, is where ALL guests (including VIPs of all levels) must exchange their printed purchase confirmation for a badge or wristband granting convention admission.
Will Call will be located inside the convention venue, with signs and volunteers inside to guide you to the correct location, and is open from 12:00-8:00 PM on Friday, and from 8:00 AM until the show closes on Saturday and Sunday!
From ticketing to panels, there’s a role for everyone!
How old do I have to be to volunteer?
You MUST be 18 or older to volunteer.
Are there any perks?
Absolutely! All volunteers are given a free t-shirt, a complimentary General Admission pass to be used after their shift or by a friend or family member (only valid at the show you work), and a voucher for one autograph on their volunteer shirt (can only be redeemed after 4PM on Sunday). But most importantly, you become part of a family of fans, who put on some of the best events in the world!
Will I be able to meet the celebrities or attend panels & photo ops?
Because each volunteer is important to the success of our event, attending panels or purchasing Photo Ops during your shift is not possible. That said, some volunteer roles do include interaction with our celebrity guests, and offer an incredible look behind-the scenes at our shows!
If you are interested in Photo Ops, autographs, or attending panels, we ask that you instead purchase a ticket and join us an as attendee. You’ll have a blast either way!
Vendor and Artist Booths Will Go ON SALE SOON! CHECK BACK!
For general exhibitor questions please contact firstname.lastname@example.org
Donald E. Stephens Convention Center, Rosemont, IL
The Donald E. Stephens Convention Center offers a total 840,000 square feet of flexible exhibition space. Configure it any way you like. You may need a 500-booth to 800-booth area, or 100 to 200 booths. If you’re planning a larger show, you’ll appreciate our continuous 250,000 square-foot space for 1,225 booths. Or you can create a multiple hall layout for up to 3,566 booths. Customized floor plans are our specialty.
For more information on the venue, please visit their official website.
Do you have a Cosplay Policy?
No real or fake weapons of any kind.
What is Will Call and who needs to go there for their tickets?
Will Call, or the Box Office, is where ALL guests (including VIPs of all levels) must exchange their printed purchase confirmation for a badge or wristband granting convention admission. Will Call will be located inside the convention venue, with signs and volunteers inside to guide you to the correct location. Will Call is open to everyone from 12-8PM on Friday, and from 8AM until the show closes on Saturday!
If I purchased my ticket online, will it be mailed to me?
Your ticket will not be mailed to you. A purchase confirmation will be emailed to you; please bring it to Will Call at the event.
I don’t have a printer, can I show my order confirmation on my phone?
Yes! However, occasionally a printed order confirmation can mean shorter wait times.
Can I pick up a ticket under someone else’s name or for my group?
Yes, just bring an order confirmation for all the tickets you plan to pick up (multiple tickets may be included within a single order confirmation if purchased together). No ID required.
What is included in General Admission Tickets?
General Admission includes admission to our event, general Q&A panels, as well as the opportunity to visit vendors and artists. They do not include autographs or Photo Ops with the guests. Autographs and Photo Ops with guests CAN be purchased separately.
Do Regular VIPs include Photo Ops or autographs?
No, Regular VIPs are like a fast pass, and are limited in the number available. Photo Ops and autographs may be purchased separately.
I purchased a Gold or Platinum ticket. When do I select which autographs and professional Photo Ops I want?
They will be selected at the event. When you pick up your badge you will also be given your autograph and professional Photo Op vouchers. These vouchers work like cash; you simply bring them to the celebrity’s table or Photo Op line and turn them in. You can select any Solo Photo Op (duo and group photos are NOT included in ANY pass), even if it has previously sold out.
How can I upgrade my current ticket?
To upgrade your tickets, simply purchase your new preferred level when it becomes available on our website, and email us at email@example.com. We will then refund the lesser-valued pass. Remember, both tickets MUST have been purchased from us, NOT third parties (Groupon, Living Social, etc.) or other attendees.
How do children tickets work? (US ONLY)
Due to the charitable nature of the event, kids 10 and under WILL require a ticket. A Child Ticket is all that is required to accompany General Admission, VIP, and Gold pass holding parents. Due to the added services and access, parents with Platinum passes are required to provide Platinum pass for their children.
Do you offer a military or first responder discount? (US ONLY)
Yes! Former and active military, police, and first responders can get a free General Admission Day Pass to our show simply by showing an ID at ticketing! Military dependents can ALSO get a free General Admission Day Pass with a valid military ID! These tickets can only be picked up the day you attend, but do not sell out. We have never turned away someone who serves!
Do you have accommodations for disabilities?
Yes! Please email firstname.lastname@example.org for information about our various accommodations (including quiet rooms, panel captioning or interpreters)
I can no longer attend, what is your return policy?
All tickets are nonrefundable and nontransferable. Tickets cannot be applied towards future conventions.
Can I take selfies or table photos with the celebrities?
Some guests offer selfies for purchase at their tables. The policy and price is set by each agent the weekend of the convention!
What is a Photo Op?
Photo Ops are professionally taken photos and include an 8×10 print out of your photo. You can purchase additional print outs or digital downloads from our Photo Op provider. Photo ops are taken at scheduled times and are subject to change. Please visit our Photo Op provider’s website and review their FAQs. Questions regarding Photo Ops should be directed to email@example.com
How many people can be in each Photo Op?
One Photo Op can have up to 2 adult attendees and 3 children attendees, 16 and under, in it.
Can I give letters or gifts to the celebrities?
You may bring a small present or letter to a guest’s autograph booth. Gifts will NOT be accepted in the Photo Ops area due to limited space.
Are there scheduled times for autographs?
Our guests sign any time they aren’t in Photo Ops, panels, or grabbing a bite to eat. Each guest will have a schedule posted at their table, as well. Due to longer lines, we recommend visiting more in-demand actors earlier in the day.
When and how are autographs sold?
Autographs are purchased in person at each guest’s booth. Autographs are cash only, with prices set by each guest’s agent the weekend of our convention. A selection of 8X10 photographs will be provided, and one of these photographs is included in the cost of your autograph. Alternatively, you may bring an object for the actor to sign at their discretion. Prices charged are per signature.
The host hotel for Fan Fest: Chicago will be the Hyatt Regency O’Hare!
Discover our iconic Chicago Airport hotel with cutting-edge design, innovative spaces and stylish guestrooms and suites. Experience the convenience of staying near O’Hare Airport, downtown Chicago and exciting shopping destinations while at the Hyatt Regency O’Hare. If you’re visiting for a convention, guests enjoy easy access to the Donald E Stephens Convention Center via the covered skywalk connected to our hotel.
Hyatt Regency O’Hare has an impressive modern aesthetic that speaks to business and leisure travelers. Meet friends for cocktails at the enticing Red Bar & Lounge, or dine in the contemporary O’H American Grill serving mouthwatering American cuisine. Host your important business and social events in 110,000 square feet of meeting space, featuring state-of-the-art technology, audiovisual equipment, catering and event planning services.
Premium lifestyle amenities and inviting touches like our Plush Hyatt Grand Beds® await you in our guest rooms and oversized deluxe suites. Guests love our stunning lobby and atrium, easy check-in service, and bright, elegant social spaces with contemporary décor and high-tech features. With quick access to O’Hare International Airport – just 2 miles away – and downtown Chicago, Hyatt Regency O’Hare is the ideal hotel for business and vacation in the Windy City.